Returns
Returns & Exchanges
We want you to feel confident ordering dependable outdoor gear. If something is not right, review the policy below and contact us for return support.
Policy
Return Policy
Unused items in original condition may be returned within 14 days of delivery. Products should be clean, complete, and returned with original packaging when possible. To start a return, email info@asfaleiagear.com with your order number, the item you want to return, and the reason for the request.
If your item arrives damaged, defective, or incorrect, contact us promptly so we can help make it right. For approved standard returns, customers are generally responsible for return shipping unless the return is due to our error or a verified product issue. Refunds are typically issued to the original payment method after the returned item is received and inspected. Original shipping charges are generally non-refundable unless required by law or caused by our error.
Important Return Details
For health, safety, and product integrity reasons, items that show significant wear, misuse, alteration, or damage not caused in transit may not qualify for a refund. Clearance items, final-sale products, gift cards, and any item marked non-returnable at purchase are not eligible unless defective. If you need an exchange, contact us first so we can confirm availability and next steps. Processing times can vary, but we aim to review returns as quickly as possible once they arrive.